Other help resources
- Online discussion forums
- DetachPipe Online Manual (Download) - press F1 or click on Index or Contents in the Help menu. Various translations are available here.
- Technical support
DetachPipe.com Web Mail
Q. I noticed that you use http://www.detachpipe.com/secure/download.html?fileid=XXXX for downloading files. Isn't it possible for someone to just modify XXXX and see other files?
A. No. Every download is checked to ensure the downloader is either the sender or recipient of a file.
DetachPipe AddOn for Outlook
- Q. DetachPipe processes the first 200-odd attachments, then stops
or skips the remainder. DetachPipe also skips some items arriving in the
A. After lengthy investigation, we have found that the Outlook AddIn AVG Free AntiVirus is causing this problem. It 'hangs on to' references to email items, keeping them in memory and eventually filling memory, causing Outlook to fail. We recommend uninstalling AVG entirely or disabling the email scanner. AVG seems to keeps each email open, so by the time you hit 200 Outlook is clogged and cannot for some reason get any more memory. It doesn't seem to be a DetachPipe issue, hence we suggest disabling all other Addins first to verify this. See http://www.nirsoft.net/utils/officeins.html to obtain a list of your Outlook Addins.
- Q. DetachPipe's hyperlinks do not work.
A. There are a number of possibilities:
- If you use Outlook 2000, then you must use Internet Explorer as your default browser, not Firefox
- Windows can lose its registry settings that control how
hyperlinks are opened. Try the following resources:
- If that doesn't help try repairing IE. Either from Control Panel\Add Remove (select Microsoft Internet Explorer, click on button, select Repair) or by downloading and running IEFIX from http://windowsxp.mvps.org/IEFIX.htm
- Q. When I forward an email the attachments are not put back
A. Yes they are - this step occurs just prior to the email being sent, so you need to actually send the email to see it in action. Send it to an external account such as a gmail account and you will see it is working perfectly :-)
- Q. My PST/OST file is not any smaller - how do I compact it?
A. Unfortunately Outlook does not let DetachPipe provide an easy short cut to compact your PST/OST file after removing hundreds of attachments! Please follow these steps to compact your PST/OST
- Q. What are DetachPipe's filename placeholders?
A. See here.
- Q. When exiting Outlook, it reports an error. When Outlook
restarts, it says
Outlook experienced a serious error the last time the addon DetachPipe for Outlook’ was opened. Would you like to disable this add-in?
To reactivate this add-in, click About Microsoft Office Outlook on the Help menu, and then click Disabled Items
A. This is caused by a bug in Microsoft Outlook (we actually experienced this during our own testing). Please use Windows Update to get the latest Outlook patch.
- Q. The DetachPipe Add-In has disappeared from my Outlook! How do
I get it back!
A. Try 2 places -
1. Ensure Microsoft Outlook's View Menu\Toolbars\Standard is checked
2. Check for disabled AddIns
- Q. DetachPipe's menu bar appears in Microsoft Word, even when
A. Microsoft applications seem to cache our menu items (in normal.dot). In Microsoft Word, go Tools Menu\Customize, choose Standard toolbar, and click [Reset]. This resets the changes made to the toolbar. Then re-install DetachPipe
- Q. What email clients do you support?
A. Just Microsoft Outlook (not Express)
- Q. Outlook 2007 error - Microsoft Office has identified a
potential security concern. This location may be unsafe.
blocked:http://..... Do you want to continue?
A. Please see this article. The best workaround is to edit the url by right-clicking it, copy it, paste into IE's address bar and removed 'blocked:'
- Q. How to disable this message - An application is
trying to access the address book. Do you want to allow this? If this is
unexpected, it may due to virus and you should choose "no"
A. See this article
Q. How do I connect Outlook to Lotus Notes?
- Q. Attachments on some Rich Text and HTML formatted Outlook mails
can't be Detached
A. When you embed an image inside RTF or HTML emails, Outlook sometimes (depending on the version) chooses to encoded it with RTF or HTML code rather than as a 'real attachment'. Converting the emails to plain text forces Outlook to convert it to a real attachment, which DetachPipe can usually deal with.
- Position:30 MAPI_E_CALL_FAILED - occurs when you open DetachPipe
1. Do you have administrator rights to access the registry?
2. If you use other email programs, select Control Panel / Internet Options / Programs / E-mail -> change to Outlook