Last updated: 8-Feb-2006

 

DetachPipe.com knows that security and access to your data is paramount. That's why we've taken extra steps to ensure our service is highly reliable, with an uptime in excess of 99.9%.

Uptime and Reliability

DetachPipe.com is monitored and maintained 24 hours a day, every day of the year. Our server and network uptime is well in excess of 99.9%. Your data is backed up daily to ensure full recovery in the event of a disaster. Our entire facility is protected by multi-stage security, FM-200 fire suppression systems, Powerware battery backup systems, and a 750,000 watt diesel generator that can run indefinitely. Your data is always safe with DetachPipe.com.

Backups and Disaster Recovery

DetachPipe.com is protected by on-site and off-site data backup systems. We take live daily backups of all files and databases. In the event of failure, failed components can be replaced within 5 to 10 minutes. Our staff use a monitoring tool that constantly scans for any signs of errors. This is a pro-active measure to help prevent catastrophic failure.

Network Connectivity

DetachPipe.com's has multiple fiber-optic connections (OC-12c and GigE circuits, running over OC-12 and OC-48 fiber) to six backbone providers ensure that our service will always load quickly and give you the fast and smooth experience you demand. Industry-leading routing and switching hardware from Cisco Systems, Juniper Networks, Foundry Networks, and Extreme Networks keep our data flowing quickly and efficiently on our fully switched, collision-free, congestion-free network.

Servers

DetachPipe.com uses only top of the line, custom-built Intel and AMD servers running an ultra-stable and secure operating system. The security, stability, and reliability of our security-hardened servers is passed on to you as a direct benefit.

We continually upgrade our servers as more powerful equipment becomes available. Your data will always be hosted on state-of-the-art equipment, with plenty of room for growth.

Typical uptime between server failures is in excess of 180 days.

Security

Our servers are extensively hardened and tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Our systems administrators actively maintain awareness of new security developments.

Our network is overbuilt with spare capacity and redundancy. Our custom network monitoring systems ensure that attacks and other anomalies are identified and responded to promptly.

Redundant Systems

DetachPipe.com maintains redundant network systems. Our diversely connected network ensures that your data will be available on demand regardless of most network problems or circuit failures. Your data is protected by multi-stage security, fire suppression systems, on-site and off-site data backup systems, and a 750,000 watt diesel generator that can keep our servers up and running indefinitely. Our systems are designed to always stay online.

 

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