Support

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Product:
DetachPipe Lite Add On for Microsoft Outlook DetachPipe Pro Add On for Microsoft Outlook DetachPipe.com Website Other (please specify)

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Please describe the problem in detail, including exactly what you were doing when the problem occurred, and how you have tried to rectify the problem. Was there an error message displayed? If so, please include the details of the error message from the dialog box. If relevant, please include the command line parameters being used:

After receiving your support request we may request the following items:

• Screen dump of product screens or of error messages - press Alt PrtSc together, then open MS Word or WordPad and Paste the screen. Save the document, zip it and then email it back to us.
• Settings files. With TextPipe, the filter file (.fll) being used (zipped), as well as the text that demonstrates the problem in the Trial Run area. For other products, please send us a zipped copy of the settings file (the file type varies between products)
• Please zip all attachments